We are on day five of our vacation, it is beautiful and relaxing. The day we arrived, we checked in and met our Guest Services Coordinator. She, Nelly, helped us arrange tours and a vacation membership preview tour (more about that in another post).
There are numerous people needed to make a resort like the Playacar Palace successful. Some mornings we would get up early enough to see a bus come to the hotel loaded with the hotel workers. These people include:
Check-in staff
Baggage handlers
Maids
Restaurant check-in
Cooks
Wait staff
Bar tenders
Pool staff
Maintenance
And many more…
All of the workers have customer service at the top of their mind, always have smile on their face and genuine interest in you. It is like they went to “Palace Resorts University,” they all are like this. Some asked “where are you from,” “how did you like…” and “how can we help you?”
There is a real difference between real customer service and “faking it.” Go to your local fast food restaurant employing a minimum wage employee, he/she just cares about doing the minimum to get a paycheck. There is a real difference between the Palace experience and minimum wage experience.
The other part is consistency. We have gone to four of the local Palace resorts and they are all the same high quality. Consistency is very important.
The two main lessons here are:
Genuine interest
Consistency
Above is just a shadow of the Great Customer Service provided by Palace employees.
A few months ago I booked a 10th Anniversary trip for my wife and I to Playacar Palace in Playa Del Carmen, Mexico. We arrived yesterday and have enjoyed the experience thus far. This trip is a time to relax, recharge and reconnect. To see more about the Playacar Palace, visit the website: http://www.palaceresorts.com/Resorts/PlayacarPalace/Index.asp
Over the next few days I’ll give a few highlights of the trip and maybe a few pictures, BUT this will be a relaxing trip. This area is known as the Mexican Riviera. Some of the topics I hope to cover about the trip are:
I have not been blogging for awhile because I found some great learning material. Web 2.0 is very interesting and some people think it is confusing. It is rather simple when you get the right teacher.
Today’s video is called: Thriller
They are performed and produced by 1,500 plus Cebu Provincial Detention and Rehabilitation Center, Cebu, Philippines. Enjoy the video and then I’ll discuss viral characteristics of it.
This video is already viral because: (15,622,475 views as of this post)
Entertain- You want to see how they will be able to adapt the original video by Michael Jackson. That many guys in orange as zombies is scary.
Controversial- At the beginning there is a scared “woman,” of course here it is a guy! This is a prison that uses positive reinforcement to create change in prisoners, most people think the opposite should happen in prison.
Slick or nor- The video is simple and zooms in and out at needed times. Not Hollywood quality, but a well rehearsed production.
Simple- They took the video and added some simple titles on top.
Some “take aways” from this video- Get it done and release it, it doesn’t have to be perfect. If people like it they will ask for more. They have produced more videos including songs- I Need A Hero, Hero, Do The Hustle and 24 videos total. And here’s a few words why they are doing this- “Some people really can’t believe that this prison dance actually is happening and it has proven to be an effective tool for transforming extremely negative people into positive individuals.”
This video I rate as Four Viral (out of five). This is a classic rework of the original that I watch every six months or so.
