Well, I got a call back about my customer service experience at Wendy’s. You can see the initial experience here: http://www.samcarrara.com/marketing/customer-service-wendys/
Just a quick update on the call:
A girl from one of the local franchise owned offices called. Most owners/companies own a region or state of Wendy’s. First she asked if this was a good time to talk (great question to ask). Next she thanked me for letting them know what happened. We talked a little about what happened and then discussed about different sizes of chili for the combos. I said that I would expect to pay more for a large chili as opposed to a small chili.
She thanked me again for my time and customer service report. All in all she portrayed good customer service.
Customer Service Counts,
This blog always includes posts about customer service . I think it is to teach us the importance of customer service in marketing. This is a good idea