Well, I got a call back about my customer service experience at Wendy’s. You can see the initial experience here: http://www.samcarrara.com/marketing/customer-service-wendys/
Just a quick update on the call:
A girl from one of the local franchise owned offices called. Most owners/companies own a region or state of Wendy’s. First she asked if this was a good time to talk (great question to ask). Next she thanked me for letting them know what happened. We talked a little about what happened and then discussed about different sizes of chili for the combos. I said that I would expect to pay more for a large chili as opposed to a small chili.
She thanked me again for my time and customer service report. All in all she portrayed good customer service.
Customer Service Counts,